Privacy Policy — rpvip5

This Privacy Policy ("Policy") is issued by rpvip5 ("Company", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at https://rpvip5.click (the "Platform"). This Policy describes how we collect, use, store, share, and protect the personal data of individuals ("Users", "you", "your") who access or use the Platform.

rpvip5 is committed to handling personal data responsibly, with full respect for the privacy rights of our users. Our platform serves registered players predominantly located in Malaysia, including users in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond. We process personal data in a manner consistent with applicable data protection standards, including the principles of transparency, data minimisation, purpose limitation, and security.

By registering an Account on rpvip5 or continuing to use the Platform, you acknowledge that you have read, understood, and consented to the collection and use of your personal data as described in this Policy. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy.

For the purposes of this Privacy Policy, the following terms shall bear the meanings set out below:

• "Personal Data" — any information relating to an identified or identifiable natural person, including but not limited to name, email address, identification number, financial details, device identifiers, and IP addresses.
• "Processing" — any operation performed on Personal Data, including collection, storage, organisation, retrieval, use, disclosure, or deletion.
• "Data Controller" — rpvip5, the entity that determines the purposes and means of processing Personal Data submitted through the Platform.
• "Data Processor" — any third-party service provider that processes Personal Data on behalf of rpvip5, acting only on the Company's documented instructions.
• "Consent" — a freely given, specific, informed, and unambiguous indication of a User's agreement to the processing of their Personal Data for a stated purpose.
• "KYC Data" — identity and age verification documents submitted by Users in fulfilment of Know Your Customer requirements, including national identification cards, passports, and proof of address documents.
• "Transaction Data" — financial records relating to deposits, withdrawals, bonus credits, and wagering activity conducted through the Platform, including data associated with payment methods such as DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, and cryptocurrency wallets.
• "Cookie" — a small text file placed on a User's device by the Platform, used to maintain session state, remember preferences, and collect anonymised usage analytics.

rpvip5 collects Personal Data through several channels: the account registration process, ongoing use of the Platform, customer support interactions, and automatically through technical systems. The categories of data we collect are set out below.

3.1 Registration & Account Data

When you create an account on rpvip5, we collect the following information:

• Full legal name and date of birth;
• Email address and chosen username;
• Contact number (where provided);
• Country and city of residence (e.g., Kuala Lumpur, Penang, Johor Bahru);
• Account preferences and communication settings.

3.2 Identity Verification (KYC) Data

To comply with our obligations under applicable anti-money laundering and fraud prevention standards, we collect:

• Government-issued photo identification (national identity card, passport, or driving licence);
• Proof of address documents (utility bill, bank statement, or equivalent);
• Selfie or video verification data where required.

3.3 Financial & Transaction Data

We record all financial activity conducted through your account, including:

• Deposit and withdrawal amounts, dates, and associated payment method identifiers;
• Details of Malaysian payment methods used, including DuitNow reference numbers, FPX transaction IDs, and e-wallet account references (Touch 'n Go eWallet, Boost, GrabPay);
• Bank account details where provided for withdrawals to Maybank, CIMB, Public Bank, and Hong Leong;
• Cryptocurrency wallet addresses for BTC, ETH, USDT, and BNB transactions.

3.4 Gaming & Wagering Activity

We collect detailed records of your activity on the Platform, including:

• Bet placement history, game sessions, and wagering amounts;
• Sports betting activity including markets, odds accepted, and settlement outcomes;
• Casino game session data including game type, duration, and results;
• Bonus claim history and wagering progress.

3.5 Technical & Device Data

We automatically collect certain technical data when you access the Platform:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Session timestamps, page views, and navigation paths;
• Cookie identifiers and similar tracking technologies.

3.6 Support & Communication Data

When you contact our support team — whether via live chat, email, or other channels — we retain records of those communications, including the content of your enquiry and the responses provided.

rpvip5 processes your Personal Data for the following specific and documented purposes:

rpvip5 does not use your Personal Data for automated profiling that produces significant legal effects without human review, nor do we use your data for any purpose that has not been disclosed in this Policy.

rpvip5 processes Personal Data on the following legal grounds, which vary depending on the specific processing activity:

• Contractual Necessity: Processing required to perform the contract between rpvip5 and the User — including account management, transaction processing, and service delivery;
• Legal Obligation: Processing required to comply with applicable legal obligations, including KYC verification, anti-money laundering checks, and regulatory reporting;
• Legitimate Interests: Processing necessary for the Company's legitimate interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by the User's privacy rights;
• Consent: Processing based on your explicit consent, such as the receipt of optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

rpvip5 does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. We share Personal Data only in the following limited circumstances:

6.1 Service Providers (Data Processors)

We engage trusted third-party service providers to assist in operating the Platform. These providers process data solely on our documented instructions and are contractually bound to maintain appropriate security standards. Categories of service providers include:

• Payment processing partners operating DuitNow, FPX, and e-wallet infrastructure (Touch 'n Go eWallet, Boost, GrabPay);
• Banking partners for local bank transfer processing (Maybank, CIMB, Public Bank, Hong Leong);
• Cryptocurrency network service providers for BTC, ETH, USDT, and BNB transactions;
• KYC and identity verification technology providers;
• Cloud hosting and infrastructure providers;
• Fraud detection and cybersecurity service providers;
• Customer support software providers.

6.2 Regulatory & Legal Authorities

We may disclose Personal Data to competent regulatory authorities, law enforcement agencies, or courts where required by applicable law, court order, or in response to a lawful formal request. We will notify affected Users of such disclosures where legally permissible.

6.3 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or part of the Company's business, Personal Data held by rpvip5 may be transferred to the acquiring entity, subject to appropriate confidentiality obligations. Affected Users will be notified of any material change in the identity of the data controller.

rpvip5 uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. The categories of cookies deployed on the Platform are as follows:

• Essential Cookies: Required for the Platform to function correctly. These include session authentication tokens, security identifiers, and load-balancing cookies. These cannot be disabled without impairing core functionality;
• Performance & Analytics Cookies: Used to collect anonymised information about how Users interact with the Platform — including page views, session duration, and navigation paths — to enable ongoing improvements to the user experience;
• Functional Cookies: Used to remember your preferences, such as language settings, preferred currency display, and responsible gambling reminder thresholds;
• Security Cookies: Used to detect and prevent fraud, bot activity, and suspicious login patterns.

You may manage cookie preferences through your browser settings. Disabling certain categories of cookies may affect the functionality of the Platform. Continued use of rpvip5 following notice of this Policy constitutes acceptance of our cookie practices.

rpvip5 retains Personal Data only for as long as necessary to fulfil the purposes described in this Policy, and in compliance with applicable legal retention requirements. Our general retention framework is as follows:

• Account Data: Retained for the duration of the active account relationship, and for a period of five (5) years following account closure, to satisfy anti-money laundering and regulatory record-keeping obligations;
• KYC Documents: Retained for a minimum of five (5) years from the date of verification, in line with applicable financial crime prevention standards;
• Transaction Records: Retained for seven (7) years from the date of each transaction, in compliance with financial record-keeping requirements;
• Support Communications: Retained for three (3) years from the date of the last interaction;
• Technical & Log Data: Retained for up to twelve (12) months, unless extended retention is required for security investigation purposes.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents re-identification.

rpvip5 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the rpvip5 Platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your account credentials, financial details, and personal information cannot be intercepted in transit;
• Data Encryption at Rest: Sensitive Personal Data stored on our systems, including KYC documents and payment details, is encrypted at rest using strong encryption algorithms;
• Access Controls: Access to Personal Data is restricted on a strict need-to-know basis. Our staff and service providers are subject to confidentiality obligations and undergo regular data protection training;
• Two-Factor Authentication: Users are encouraged to enable two-factor authentication (2FA) on their accounts to provide an additional layer of security against unauthorised access;
• Regular Security Audits: rpvip5 conducts periodic third-party security assessments and penetration tests to identify and remediate vulnerabilities;
• Incident Response: In the event of a data security incident affecting your Personal Data, rpvip5 will notify affected Users and relevant authorities within the timeframes required by applicable law.

rpvip5 operates with infrastructure and service providers that may be located in jurisdictions outside Malaysia. Where Personal Data is transferred to a third country, we ensure that appropriate safeguards are in place to provide a level of data protection equivalent to that offered in Malaysia. Such safeguards may include:

• Standard contractual clauses that obligate receiving parties to protect data to the same standards applicable to the Company;
• Transfer to jurisdictions recognised as providing an adequate level of data protection under applicable standards;
• Binding corporate rules or other approved transfer mechanisms where applicable.

By using the rpvip5 Platform and providing your Personal Data, you acknowledge and consent to the transfer of your data to our infrastructure and service providers as described in this section.

Subject to applicable law and certain limitations inherent to the nature of our Services, you have the following rights in respect of your Personal Data held by rpvip5:

• Right of Access: You have the right to request a copy of the Personal Data we hold about you, along with information about how it is being processed;
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete Personal Data held about you;
• Right to Erasure: Subject to our legal retention obligations, you have the right to request the deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent;
• Right to Restriction of Processing: You have the right to request that we limit the processing of your Personal Data in certain circumstances, such as while an accuracy dispute is being resolved;
• Right to Data Portability: Where technically feasible, you have the right to receive a copy of your Personal Data in a structured, commonly used, and machine-readable format;
• Right to Object: You have the right to object to the processing of your Personal Data where it is based on the Company's legitimate interests, or where it is used for direct marketing purposes;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please submit a written request to [email protected] (plain text address — not a clickable link). We will respond to all valid requests within 30 calendar days. We may require identity verification before processing your request. Where we are unable to fulfil a request, we will provide a clear explanation of the reason.

rpvip5 strictly prohibits the registration and use of its Platform by individuals under the age of 21 years. We do not knowingly collect Personal Data from minors. If we become aware that Personal Data has been collected from a User who is under 21 years of age, we will immediately suspend the relevant Account, delete the associated Personal Data, and, where applicable, return any funds in the account balance.

If you have reason to believe that a minor has provided Personal Data to rpvip5 or is actively using the Platform, please contact us immediately at [email protected] (plain text — not a link) so that we may take appropriate action.

rpvip5 reserves the right to amend, update, or revise this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we provide. The "Last Updated" date at the top of this document will be revised accordingly upon any material change.

Where a proposed amendment materially affects the manner in which your Personal Data is processed, we will notify registered Users by email or by a prominent notice on the Platform prior to the change taking effect. Your continued use of rpvip5 following such notification constitutes your acceptance of the revised Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how rpvip5 protects your information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which rpvip5 processes your Personal Data, please contact our dedicated Data Protection team. We take all privacy enquiries seriously and will respond to your communication promptly.

Contact channel (plain text — not a clickable link):

[email protected]

Please mark your subject line as "Privacy Enquiry" and include your registered username and a description of your request to allow us to handle your communication efficiently.

Our support team is available 24 hours a day, 7 days a week, and can assist in English, Bahasa Melayu, and Mandarin. We aim to acknowledge all privacy-related requests within 5 business days and to resolve them within 30 calendar days.